Branch Transformation, Retail Banking, Bank of the Future | DBSI

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Our Leadership


Our Leadership

John W. Smith

John W. Smith | CEO

To help our clients deliver the next generation of effective banking.  And, in helping in this effort, creating the company that we’d like to hire.


  • Led DBSI to be named one of Inc. 5,000 fastest growing companies, ranked Top 5 and Best of the Future by Best Companies, and markets Most Admired Companies
  • 21 years’ experience within retail banking solutions with DBSI, Talaris and De La Rue across the world
  • Holds numerous technology patents
  • Led industry research projects specific to banking experience, technology, and transformation initiatives with articles published in Banking Strategies Magazine, Forbes and Independent Banker to name a few
  • Has spoken at 25+ industry events

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Happily married 18 years, 2 wonderful kids, Magna Cum Laude graduate of the University of Wisconsin-Milwaukee, National Dean’s List, Golden Key National Honor Society for Academic Excellence, love of music, golf, Packer football, optimist, creative, loyal

Debra Dillon

Debra Dillon | Principal

Ensure DBSI operates as efficiently and effectively as possible by making sure company is aligned to our customer’s needs.


  • 15 years in Financial Industry
  • DBSI co-founder
  • Oversee company operations
  • Investments, Insurance, Financials
  • Oversee and enact brand for corporate office and Ideation Center

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Married for 23 years to husband John Dillon; 2 sons: eldest a college senior in Chicago, youngest high school senior in Chandler, close knit family in travel and adventures: skiing, boating, ATV riding


John Dillon | Principal

Member of the hands-on executive leadership team overseeing corporate alignment for optimal client delivery.


  • 25 years in financial Equipment, Construction and Services industry
  • Branching efficiency and brand identity expertise
  • Real estate, construction and design educational background
  • Top to bottom leadership
  • Have overseen 2,300+ De Novo or branch remodel projects
  • Large project planning and rollout expertise
  • Embodies the can & will do culture of the company

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Co-founder with wife, Debra Dillon. Loving husband, proud father.

Jim Ransco

Jim Ransco | Principal

Member of the hands-on executive leadership team overseeing corporate alignment for optimal client delivery.


  • 15 years in financial services industry
  • Branching efficiency and brand identity expertise
  • Real estate, construction and design educational background
  • Extensive program, new build and tenant improvement project experience
  • Have overseen 2,300+ De Novo or branch remodel projects
  • Called upon by clients to draw their visions and bring them to life

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Husband of an impressive duration to the best wife, father of two greats, born young, the standard answer … yes, foot is never on the line, always a three.

Todd Brown

Todd Brown | CFO

Head of Finance and Accounting for DBSI. The Finance group provides management, administration, analysis, reporting, and recommendations for all fiscal operations of the company.


  • Ernst & Young LLP
  • Commercial Construction & Development
  • Residential Construction & Development
  • Small, Mid, Fortune 500 & Startup
  • International
  • CPA

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17 years married 4 kids, Golden Domer, Sun Devil, Go Big Red, Closet Accountant, Visca Barca, Beach – Comer, Weekend Chef, Channel Surfer, Sports Nut


Emily Sweillam | Director of Marketing

The public voice and spirit of DBSI. Responsible for driving “people to people” marketing and creating conversations with financial executives through fresh and relevant content.


  • Over 10 years in the Marketing and Advertising industry
  • Content marketing expert
  • Copywriter and messaging strategist
  • Established and grew several marketing departments from the ground up

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People first, love of reading, never stop learning, blessed with an amazing family, ex-gymnast, nothing better than the beach.


Alisa Semyekhina | Director of Digital Agency

Helping financial institutions bring their brand to life through engaging digital signage. Oversees all Digital Signage Agency projects to meet client goals and deliver unimaginably great content.


  • Over 7 years of agency experience in all aspects of design, web development, and digital signage
  • Self-taught UI designer and front-end developer
  • Ph.D. in Linguistics

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Never stop learning, it’s going to be a good day, books and family time, unsurpassed skills in “mischief, mayhem and havoc”.


Nathan Moore | Director, Strategic Development & Service

Oversee the innovation and development of new products which consistently deliver efficiencies and cost savings for our customers.


  • 18 years in the Financial Equipment Industry
  • Grass roots field work to industry leading products and innovation
  • Founding member of CFM
  • Expert in Cash Automation Technology
  • Created business critical value to leading Banks and Credit Unions

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Patriot, outdoors, adrenaline, go huge or go home!


JC Chen | Director, Software Development

Drive the vision of effective software integrations that create seamless, user-friendly, and efficient work environments.


  • Founding member of CFM
  • Creator of the Smart Services suite of solutions (Smart FM, Smart Depot, Smart Share)
  • Leads robust software development group with focus on the financial services industry

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3-kids, over educated, bi-lingual, customer choice, data allows for better decisions, the hotter the spice the better


Bruce Allen Eastwood | Director of Architecture and Interior Design

Deliver transformative retail banking designs aimed to attract consumers and provide an environment conducive to a more affective retail experience.


  • 18 years in Architectural experience
  • Designed industry exclusive Ideation Center and Collaboratory
  • Designed and managed the program that led to the National Hospital of the Year award
  • Orchestrated 6 architectural firms and obtained over 600 permits over a 2 year period to help deliver one of the country’s largest rebranding efforts
  • Improved brand visibility for a National Program
  • Designed and developed numerous problem resolution prototypes

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Numerous ICSC and NAIOP design awards, Scuba certified, designed and built my own dream cabin, monolingual, historical mining enthusiast.

William Heller

William Heller | Design and Estimating Manager

Responsible for estimating costs on all products and services offered by DBSI and establishing alternative solutions, value engineering and best values to be offered to our clients.


  • 40 years of experience in the construction industry
  • Design-Build Expertise
  • Commercial, Medical, Industrial, Government, Recreation, Residential
  • New Construction, Tenant Improvements, Remodeling
  • Estimating, Operations, Construction Management, Business Development, Design, Project Management

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Go Steelers! Tree hugger extraordinaire! Dogs, not cats! Ice cream and pie! Royal flush! Where triples go to die! Spirit in the sky!

Cody Higgins

Cody Higgins | Director of Innovations

Oversee major account construction and project delivery to ensure an on-time and on-budget service experience.


  • 22 years working within the Financial world
  • Construction
  • Security / Low Voltage

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Family Man; Outdoors; Music; Technology; Classic Cars

Cord Kurtz

Corde Kurtz | Director of Construction/Facilities

Oversee all aspects of our Design/Build (construction) and Facilities departments to ensure projects are delivered on time and finished to a level that exceeds our client’s expectations.


  • 15 years experience in all aspects of Construction
  • Ground up, Design build, Remodel, TI, Pre-Fab, Tilt up
  • Financial, Retail, Medical, Dental, Restaurant, Residential
  • Efficiencies, processes, safety

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Simple Man; Dedicated father; old school; Construction Freak; Bullets and Arrows; Tag it and Bag it; Dunes; Hank Williams Jr; Jack or my beach; Alaska Bound; WA raised; Country state of mind; right’s right and wrong’s wrong; Good Day!

George Howell

George Howell | Associate Broker

Responsible for finding our banking customers the most ideal retail footprint that best matches their goals and client needs.


  • 40 years in Real Estate sales/leasing, including industrial, office, retail, and residential.
  • Designated Broker of Merabank, and of Koll (now part of CBRE).
  • Director of Real Estate for Babbitt Brothers Trading Company; Broker western states, Circle K Corporation; Broker with U-Haul International.
  • Lifetime President’s Round Table regional award by Phoenix Association of REALTORS®.
  • Adjunct Lecturer, University of Arizona Department of Finance. Conducted all Real Estate courses.

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Interested in information technology,  avid reader, enjoy all family activities, fishing, quading, boating, traveling.


Andy Hales | Director of Program Delivery and Operations

Responsible for DBSI Operations and Program Management.

  • Over 25 years of project, program and man management leadership
  • 15 years at American Express in Europe and the USA covering POS / ATM / Financial systems development
  • 13 years at IBM in Financial account management
  • Experience in strategic planning, tactical execution, relationship building and operations
  • No nonsense approach to business

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Proud Brit; born and bred Evertonian; Dedicated father to an awesome daughter; Anything to keep fit and healthy; Certified scuba diver; Caribbean bound; ‘With enough thrust pigs fly just fine’


Ron Suchan | SVP of Sales

Responsible for leading the family of DBSI Sales Teams by delivering the ultimate client engagement experience and providing the solutions that truly redefine banking. 


  • 25 years of Sales & Marketing Strategy from start up to fortune 500
  • Builder and leader of sales teams via coaching and mentoring
  • Industries of success include IT, Financial Services & Food Service
  • Proficient in maximizing customer delight through communication, client centric processes and improved operations

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Family hikes and meals are the best.  Big time home Do it ‘Yourselfer’.  Love California wine tasting, working out, and animated fire pit conversations with friends and family.  Lambeau proud!