Branch Transformation, Retail Banking, Bank of the Future | DBSI

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What They’re Saying

DBSI Testimonials on Branch Transformation

What they’re saying

The biggest names in the industry or some of the smallest, they all agree DBSI is a trusted resource. Here are a few you might know that sing our praises and shout their appreciation from the rooftops.


DBSI is a great value

When we look at what we were able to accomplish with our new branch build, and compare it to the cost of just a remodel, I am really thrilled with what we got and think DBSI is a great value.

- Anker Fanoe, Regional President, Rabobank

Umpqua Bank

DBSI Is Bringing Real Change To Banking

In all my years of banking I have not seen a company like DBSI integrate the design and layout coupled with technology and innovation all in the same place…I found dedicated experts on site that were researching the latest in branch technology.  They have the insight to effectively bring real change to branch banking.

- Ric Carey, Executive Vice President of Retail Banking (ret), Umpqua Bank


A+ Organization

DBSI is an A+ organization, who consistently drives for A+ results that are on time and within budget. With projects in more than 26 states, having such a trusted and capable relationship is a must. Their industry knowledge and dedicated focus delivers a huge advantage.

- Bethany Laveck, National Retail Real Estate Director, Chase Bank

Navy Federal Credit Union

Helpful and Receptive Team

I truly appreciated the opportunity to visit DBSI and meet with your extraordinary professional team. I felt that you really took the time to listen to our team and we thoroughly value your recommendations for branch transformation. At Navy Federal, we are excited to work with you and your team to transform our branches into the future. Thank you for your superb efforts!

- Steve Romano, EVP Branch Operations, Navy Federal Credit Union


Lucky to have found DBSI

I didn’t expect to be so lucky to have worked with such fantastic service technicians. I’ve only had incredible experiences working with DBSI!

- Lauren Ugenti, Desert Schools Federal Credit Union

Commerce Bank

Above and Beyond Delivery

New branch builds, renovations and all branch technology – we keep giving DBSI more and more due to their level of delivery.

- Michael Burke, SVP/COO, Commerce Bank


DBSI really came through to make our transition easy

DBSI did a fantastic job on our new drive-thru—the space is immaculate! In between the great job done and the training from the DBSI technician, this was a totally smooth transition. Everything looks like it was always here.  I really appreciate all DBSI did for us!

- Linda T. Schwartz, First Credit Union


Most Effective Product Launch in Our Company’s History

Their software development skills and products enable us to have the most effective product launch in our company’s history.

- Larry Phillips, Product Development Director, Symitar


DBSI is a true example of how to treat a customer

I wanted to take a moment to let you know about your service technician. He has been working this week in the new Sun City Branch, and he is FANTASTIC!! A model employee in my opinion… dedicated, polite, friendly, thoughtful, hardworking and a pleasure to have around. Really an all-around Good Guy. The entire staff in our office have made so many positive comments I just had to let you know. DBSI is fortunate to have such a multi-talented individual. Good customer service is hard to find, and you definitely have found it. All too often we hear all the negative things and forget the good things. Being in the customer service business myself, I would consider myself extremely lucky to have someone such as him working for our company.

- Mary Riemer, Western State Bank

USC Credit Union

DBSI Makes Technology Decisions Easy

DBSI’s Ideation Center provided us with clear insight into the world of Retail Banking…seeing it first-hand made our technology decisions very easy!

- Ralph A. Ramirez, Chief Operations Officer, USC Credit Union


Another year of prompt, quality service

DBSI has been our equipment service company for a few years, and you guys are great!  Your service technicians are always prompt and return our calls immediately. They always keep us informed and never leave until they make sure we are satisfied. Great service!

- Bobbi Gonzalez, Citizens Business Bank


Delivering Ahead of Schedule With A Make It Happen Attitude

GECU would not be successful if we didn’t have partners like DBSI that have the “make it happen” attitude.  DBSI delivered one week ahead of schedule and one hundred percent to GECU’s expectation–we could not have done it without you!! Thank you!!

- Daniel Vasquez, Project Manager-Facilities Planning & Expansion, GECU

American SouthWest CU

Holistic In-Depth Approach

Our new building addition reflects the growth and progress we’ve achieved over the years in serving our members in Sierra Vista. Our commitment to the community and the way we do business continues to benefit our member-owners. We selected DBSI because of their holistic approach to construction and their in depth knowledge of the financial industry. I believe our members will enjoy the new addition immensely.

- Brian Barkdull, President/CEO, American Southwest Credit Union

Bank of Idaho

Most Productive Use of Time Is Visiting DBSI’s Ideation Center

For anyone considering branch transformation, a visit to the Ideation Center is critical to understanding how the transformation can look at your location. Working with the DBSI design team at the Ideation Center is the most productive use of time you can spend during the process.

- Park Price, President/CEO, Bank of Idaho

West Valley National Bank

DBSI Service Is There When You Need It – Even on Weekends

I was very impressed that Laurie replied to me on Sunday!! I sent the message thinking she’d have it first thing on Monday, but I received an email reply within minutes! Wow! Then the tech was here first thing this morning – Again Wow! Now if the rest of my day could go like this, I would be a happy camper! Thank you!”

- Marian Creel, West Valley National Bank

Northwest FCU

Most Important Project A Success Through Great Communication

I wanted to take a second to thank you for your service and support in getting our TCR and TCD devices connected and licensing issues worked out.  You were all extremely helpful and quick to all of our needs.

My boss calls this project we are working on the largest and most important project in our history and I appreciate the quick turn-around, the patient support and the overall great communication.  Thank you!

- Marc Cohen, Systems Administrator, Northwest Federal Credit Union

Deer Valley CU

Construction That Continually Delivers

Deer Valley CU has a long-standing relationship with DBSI. Our new build, facilities and design projects continue to deliver as promised.

- Robb Scott, CEO, Deer Valley Credit Union

Pima FCU

Software That Saves Money

Pima FCU could have spent an unnecessary $160,000 on new cash-dispensing and recycling machines this year but discovered through Cash Flow Management software that only 2 machines were needed – not the 6 originally planned

- Gary Angeles, COO, Pima FCU

First CU

One Centralized Solution for All Recyclers and Dispensers

We are thrilled to finally have all our recyclers and dispensers, from different manufacturers, on one centralized core-integrated solution.

- Lori Gallegos, COO, First Credit Union


Unsurpassed Level of Detail

DBSI didn’t meet my expectations – they far surpassed them.  The level of detail, amount of time and energy put in by DBSI to make this branch come alive is amazing.  Together, our new branch really shows our customers, shareholders, and employees what the future of banking can be like.

- Mark Borrecco, EVP of Community Banking, Rabobank


Invaluable Insight Into Branch Transformations

The technology, Collaboratory, and Ideation Center were innovative, but the personal touch of a few hours with John (DBSI’s CEO) during my visit were invaluable and appreciated.  I left with detailed insight into how DBSI can assist ANY bank with their branch transformation.

- Mark Frank, EVP, CoBiz Financial


There’s no one better in service than the DBSI team

Very satisfied. We don’t call anyone else. We call DBSI every time. The technician knows the staff, he knows our equipment, and he knows our operations. I have called DBSI at U-Haul FCU, Arizona Central CU and now at Bashas’ Associates FCU. Good job!

- Jeannie Gerlach, Bashas Associated Federal Credit Union