- Flagship Branch Transformation -
A Flashy, Digital-First Branch Experience
The largest community bank headquartered in Florida, Amerant Bank has just over $9 billion in assets and 23 locations across Florida and Texas.
Rated as a 5-star bank from BauerFinancial, it is evident that Amerant has grown steadily and has a strong foundation in the communities they serve. The reason for this? Their focus is always on the experience they offer and the financial impact they make on the communities they serve. That's why when the time came to update their flagship branch, they did everything but hesitate.
Their Flagship branch has high visibility and it was a top priority that it served as the hub for their brand. It had to be perfect, which meant they couldn't just hire anyone. They called up their trusted design-build partner, DBSI, to get the project started.
DBSI and Amerant have a long-standing relationship that includes a history of rebranding, transformations in several branches, and a full-service digital signage program.
It is because of this existing relationship between DBSI and Amerant that there was already a Kit of Parts (a playbook of every design and technology element to be used in the branch network) to apply to this branch. This made the designing process of this branch a breeze, saving time and money—and allowing the DBSI designers to have some extra fun.
With this flagship branch, no details were skipped—from a breathtaking, open floorplan to attention-grabbing digital signage to enabling banking equipment.
Designed and built to emulate the retail stores that consumers of today are used to, DBSI equipped this branch with modern design elements that support an advisory-first customer service model.
If you haven't noticed already, Amerant Bank is a big believer in the power of technology. Just look at the digital signage! Not including the other branches in their network, this branch alone has every single one of the most popular digital signage displays inside of it. Behind the teller towers are also TCRs, leveling up their cash automation game and operational efficiencies!
"There is more to transformation than just a beautiful space and technology. DBSI led us in helping our organization identify and create the right experience and how our people can excel in our new environment."
EVP of Retail
Trust DBSI With Your Next Project
If you have a transformation project on your to-do list, let's talk about how DBSI can help make it happen.