OnPoint Community Credit Union
“DBSI IS A GREAT PARTNER AND THEY DELIVER ON WHAT THEY COMMIT TO. KEEPING OUR RECYCLERS UP AND RUNNING IS JUST AS IMPORTANT TO DBSI AS IT IS TO US. WE TRUST THEM BECAUSE WE KNOW THEIR RECOMMENDATIONS WILL BE RIGHT.”
Tory McVay | Chief Retail Officer, OnPoint
Responsibilities
The Results
The decision to bring DBSI in as their new provider quickly paid off, resulting in zero downtime and world-class service.“DBSI is proactive with their support because they know the machines intimately. It really feels like a partnership, and they understand the importance of keeping our recyclers up and running. It is just as important to them to keep these machines live as it is to us,” continued McVay.
The secret behind this success, besides an incredible team of service reps, was OnPoint’s use of CFM’s iQ, an analytics platform that provided complete visibility into its hardware usage and the health of the machines. This allowed DBSI to make data-backed decisions on servicing and deploying—making sure the machines always stay live.
Over the course of the relationship, OnPoint has relied on DBSI to source and install almost 80 new machines, increasing its total fleet to more than 120 devices. Each one is equipped with a RTA pin pad that provides its Universal Associates with ease of access, no matter where the transaction is started.
The partnership remains as critical for OnPoint today as it did in 2017. The credit union recently completed the largest expansion in its history, opening locations in 20 Fred Meyer stores across Oregon and SW Washington.