USC Credit Union
The DetailsLocation: Los Angeles, CA
Project Type: Micro Branch
Timeline: 5 Months
Project Size: 800 sqft
The StoryUSC Credit Union was eager to expand their reach and open their fi rst off -campus location—an 800 square foot micro-branch concept. When the perfect spot found them sooner than expected, they jumped on it and quickly signed a lease. While they had an architect for their new branch, several pieces were still missing to get the project off the ground – an actual design, design strategy, banking technology options, and construction company.
Facing a time-sensitive challenge, USC Credit Union reached out to DBSI with a request to design a new branch – and quick. The team DBSI was able to act fast – and we delivered a comprehensive and detailed design mockup in just three business days. Next up? USC Credit Union made a visit to our Ideation Center, AKA The Banker’s Playground, where they spent the day interacting with the latest retail banking innovations and discussing their overall branch strategy, which in turn allowed for a much more focused branch design – in the shortest time possible.
The ResultsBy visiting the Ideation Center and enlisting the help of DBSI’s comprehensive team, USC Credit Union expanded their vision to deliver a better member experience...in record time AND size!
The time-consuming hassle of finding several companies to complete each piece of a new branch project were eliminated. Instead, they were able to rely on DBSI for every part of the branch transformation project. All delivered in an orchestrated fashion.
Now that’s how you open a new micro-branch, outfitted with the right mix of technology, equipment, and design flow—all in under 5 months from the first point of contact.
“DBSI’S IDEATION CENTER PROVIDED US WITH CLEAR INSIGHT INTO THE WORLD OF RETAIL BANKING…SEEING IT FIRST-HAND MADE OUR TECHNOLOGY DECISIONS VERY EASY!"
Ralph A. Ramirez | COO, USC Credit Union