THE LEADERS BEHIND THE COMPANY
LEADING BANKING INNOVATION

We could throw some fluffy number out there about our 1,547 collective years in banking. But, what really matters is how the banking innovation team can help deliver results for your business. As a group that has delivered over $1B in revenue, earned 7 patents, been published in 60+ industry publications, and spoken at 150+ industry events—it’s safe to say we have the talent to execute in every facet of banking.

John
W. Smith

Chief Executive Officer

Helping our clients push the limits to improve their revenue, brand, HQ and branch strategies. Alongside this effort, further creating the company that we’d like to hire and work within.

Experience

  • Leading both DBSI & CFM to award-winning status, including Fintech Product of the Year, Top Design Firm, Construction Company of the Year, Inc. 5,000 fastest growing companies, and over 30 more
  • 28+ years experience within retail banking solutions with DBSI + CFM, Talaris, and De La Rue across the world
  • Holds numerous technology patents
  • Has spoken at 50+ industry events and keynotes and led industry research projects specific to banking that have been published in The Financial Brand, Inc., Credit Union Magazine, Forbes, Bank Director, and more

30-Second Sound Bite

Happily married for more than 25 years, 2 wonderful kids, Magna Cum Laude graduate of the University of Wisconsin-Milwaukee, National Dean’s List, Golden Key National Honor Society for Academic Excellence, love of classic rock, golf, Packer football, optimist, creative, loyal.

Debra
Dillon

Principal

Ensures DBSI operates as efficiently and effectively as possible by aligning the company to our customer’s needs.

Experience

  • 25+ years in the financial industry
  • DBSI co-founder
  • Extensive background in managing company operations
  • Industry experience in investments, insurance, financials

30-Second Sound Bite

Married for more than 20 years to husband John Dillon; 2 sons, close-knit family in travel and adventures: skiing, boating, ATV riding.

John
Dillon

Principal

Member of the hands-on executive leadership team overseeing corporate alignment for optimal client delivery.

Experience

  • 30+ years in financial equipment, construction, and services industry
  • Branching efficiency and brand identity expertise
  • Real estate, construction, and design educational background
  • Top-to-bottom leadership
  • Has overseen 2,300+ De Novo or branch remodel projects
  • Large project planning and rollout expertise

30-Second Sound Bite

Co-founder with wife, Debra Dillon. Loving husband, proud father.

Jim
Ransco

Principal

Member of the hands-on executive leadership team overseeing corporate alignment for optimal client delivery.

Experience

  • 20+ years in the financial services industry
  • Real estate, construction, and design educational background
  • Extensive program, new build and tenant improvement project experience
  • Have overseen 2,300+ De Novo or branch remodel projects
  • Called upon by clients to draw their visions and bring them to life

30-Second Sound Bite

Husband of an impressive duration to the best wife, father of two greats, born young, the standard answer … yes, foot is never on the line, always a three.

Todd
Brown

CFO

Focused on taking the complex and making the communication simple. Seek to understand the customer’s perspective and then develop strategies to tie financial performance to how well we are delivering on the customer experience.

Experience

  • Ernst & Young LLP
  • Commercial construction and development
  • Residential construction and development
  • Small, Mid, Fortune 500 and Startup
  • International
  • CPA

30-Second Sound Bite

Family-focused, Golden Domer, Sun Devil, B Third, Closet Accountant, ANIMO, Visca Barca, Beachcomber, Weekend Chef, Channel Surfer, Sports Nut

Nathan
Moore

Chief Technology Officer

Focused on fusing technology with strategy, design, and delivery to help our clients achieve their goals and our industry achieve its potential.

Experience

  • 2.5 decades of serving Financial Institutions
  • Grassroots fieldwork to industry-leading products and innovation
  • Founding member of CFM
  • Expert in-branch automation technology
  • Created business-critical value to leading Banks and Credit Unions

30-Second Sound Bite

Proud Father, outdoorsman, continuous improvement is more than just a professional thing, integrity=success

Corde
Kurtz

Head of Design-Build

Oversees all aspects of our Design-Build Team to ensure projects are delivered on time and finished to a level that exceeds our client’s expectations.

Experience

  • 25+ years of experience in all aspects of construction
  • Worked on numerous types of projects including ground-up, design-build, remodels, tenant improvements, pre-fab, tilt-up
  • Background in working with financial, retail, medical, dental, restaurant, and residential industries

30-Second Sound Bite

Simple man, dedicated father, old school, construction freak, bullets and arrows, tag it and bag it, dunes, Hank Williams Jr., Jack or my beach, Alaska bound, WA raised, country state of mind, right’s right and wrong’s wrong. Good Day!

Emily
Sweillam

Head of Marketing

The public voice and spirit of DBSI. Responsible for driving “people to people” marketing and creating conversations with financial executives through fresh and relevant content.

Experience

  • Over 15 years in the Marketing and Advertising industry
  • Content marketing expert
  • Copywriter and messaging strategist
  • Established and grew several marketing departments from the ground up

30-Second Sound Bite

People first, love of reading, never stop learning, blessed with an amazing family, ex-gymnast, nothing better than the beach.

Cody
Higgins

Chief Information Officer

Drive the vision of effective software integrations that create seamless, user-friendly, and efficient work environments.

Experience

  • Founding member of CFM
  • Creator of the Smart Services suite of solutions (Smart FM, Smart Depot, Smart Share)
  • Led robust software development groups with a focus on the financial services industry

30-Second Sound Bite

Three kids, over-educated, bi-lingual, customer choice, data allows for better decisions, the hotter the spice the better.

The
Sasquatch

Director of Legendary Innovations

Responsible for taking mythical things often talked about but rarely seen, and making them a reality… like one-of-a-kind, legendary branch innovations.

Experience

  • Lead mascot for DBSI + CFM with years of conference experience
  • Thousands of years of experience in the mythological industry

30-Second Sound Bite

Also known as Bigfoot. Lover of everything fantastical. Ideation Center is my second home. Shampoo and conditioner snob.

Alisa
Semyekhina

Head of The Digital Signage Agency

Helping financial institutions bring their brand to life through engaging digital signage. Oversees all Digital Signage Agency projects to meet client goals and deliver unimaginably great content.

Experience

  • Over 7 years of agency experience in all aspects of design, web development, and digital signage
  • Self-taught UI designer and front-end developer
  • Ph.D. in Linguistics

30-Second Sound Bite

Never stop learning, it’s going to be a good day, books and family time, unsurpassed skills in “mischief, mayhem, and havoc.”

Patrick
Finley

Head of Customer Performance

Responsible for leading our client-facing teams aligned to help clients differentiate and win.

Experience

  • 30 years in the financial services industry
  • 25 years at J.P. Morgan leading commercial, treasury services, and merchant services teams in both relationship management and sales
  • Credentialed Accounting and Finance professional with corporate practitioner experience that has provided a unique perspective from within banking

30-Second Sound Bite

Very grateful and fortunate husband to Robin (30 years); 3 great children that bring us joy every day, From MN, Love NC, Activity junkie – especially tennis, pickleball, hockey, and hiking.

Bruce Allen
Eastwood

Director of Architectural Services

Deliver transformative retail banking designs aimed to attract consumers and provide an environment conducive to a more effective retail experience.

Experience

  • Registered Architect
  • 30+ years in architectural experience
  • Designed industry-exclusive Ideation Center and Collaboratory
  • Designed and managed the program that led to the National Hospital of the Year Award
  • Orchestrated 6 architectural firms and obtained over 600 permits over a 2 year period to help deliver one of the country’s largest rebranding efforts
  • Designed and developed numerous problem resolution prototypes

30-Second Sound Bite

Numerous ICSC and NAIOP design awards, scuba certified, designed and built my own dream cabin, monolingual, historical mining enthusiast.

Jason
Humphreys

Director of Construction

Oversees major account construction and project delivery to ensure an on-time and on-budget service experience. Leads the department with the mantra, “Run the Job and Don’t let the Job Run You!”

Experience

  • 25+ years working within the financial world
  • Background in construction
  • Expert in security/low voltage

30-Second Sound Bite

Family man, outdoors, music, technology, classic cars.

Brian
Silvester

Director of Design

Improves client’s experience by driving creative design experts to generate high-quality branch transformations aligned to DBSI’s tested 23 Best Practices and I.D.E.A.S. solutions.

Experience

  • 30+ years of experience in assembling and developing functional teams to deliver quality service
  • Focused on people management, internship advocate, and mentor
  • Background in business development, sales, service, program management, operations, accounting, process development, and training

30-Second Sound Bite

Cardinals/Patriots, Sun Devil, Outdoors Activities (hiking, hunting, fishing, camping), Artistic, Mead Making

Jody
Franklin

Controller

Provides operational excellence across functional disciplines to support company success.

Experience

  • 20+ years in finance/accounting, construction, purchasing, banking, and manufacturing industries
  • Extensive background in commercial construction
  • History in working with small, mid, and Fortune 500 companies

30-Second Sound Bite

University of Phoenix graduate, married with 4 kids – 2 currently serving in the Marines & the Navy – Cardinals fan, RV camper, wine sommelier, a weekend chef specializing in Italian cuisine – always looking for new recipes, loves to travel.

Kevin
Stewart

Director of Installation and Service

Provides exceptional equipment installation and service experiences for customers.

Experience

  • 20+ years of installation and service management
  • Oversaw project management of program with over 2,500 installations nationwide
  • Supervised Wells Fargo ATM rollouts including installation of approximately 100 ATMs
  • 20+ years of servicing and installing banking equipment

30-Second Sound Bite

Loving father and grandfather, BBQ king, likes books where the good guy always wins, loves working with hard-working dedicated individuals, grew up in the Bay area.

George
Howell

Associate Broker

Responsible for finding our banking customers the most ideal retail footprint that best matches their goals and needs.

Experience

  • 40+ years in real estate sales/leasing, including industrial, office, retail, and residential.
  • Designated Broker of Merabank, and of Koll (now part of CBRE).
  • Director of Real Estate for Babbitt Brothers Trading Company; broker western states, Circle K Corporation; broker with U-Haul International.
  • Lifetime President’s Roundtable regional award by Phoenix Association of REALTORS®.
  • Adjunct Lecturer, University of Arizona Department of Finance. Conducted all real estate courses.

30-Second Sound Bite

Interested in information technology, an avid reader, enjoys all family activities, fishing, quadding, boating, traveling.

William
Heller

Head of Pre-Construction

Responsible for estimating costs on all products and services offered by DBSI and establishing alternative solutions, value engineering, and best values to be offered to our clients.

Experience

  • 40+ years of experience in the construction industry
  • Design-build expertise
  • Commercial, medical, industrial, government, recreation, residential
  • New construction, tenant improvements, remodeling
  • Estimating, operations, construction management, business development, design, project management

30-Second Sound Bite

Go Steelers! Tree hugger extraordinaire! Dogs, not cats! Ice cream and pie! Royal flush! Where triples go to die! Spirit in the sky!

Ginny
Bruni

Talent Development Director

The employee coach focused on attracting, motivating, and retaining top talent that executes at a higher level for our customers.

Experience

  • 30+ years of experience in assembling and developing functional teams to deliver quality service
  • Focused on people management, internship advocate, and mentor
  • Background in business development, sales, service, program management, operations, accounting, process development, and training

30-Second Sound Bite

Mother of two awesome millennials, diehard home improvement DIY-er, Northeast native, Go UCONN, passionate about finding new talent and lifting them up to do more than they ever imagined possible.

Matt
Lu

Creative Director

Leads a team of visual storytellers (graphic designers, developers, etc.) who eat, sleep, breathe, and give life to the DBSI and CFM brand.

Experience

  • 15+ years experience in brand and identity
  • Lead presentation designer for multiple Fortune 500 companies (Microsoft, Kawasaki, Juniper Networks)
  • Award-winning videographer

30-Second Sound Bite

My story, your story, our story, is worth nothing if we cannot answer the question: “Why should anyone care?” My entire livelihood is based on building a creative approach to answering that question, and on the day I can no longer succinctly devise a way to do that, I’ll become a fisherman.

The
Unicorn

Head of Magical Results

Helps every member of the Purple Army inject magic into the products they create and solutions they provide.

Experience

  • Hype-man and mascot for the DBSI + CFM Purple Army
  • Thousands of years of experience in the world of magic

30-Second Sound Bite

Enjoys long walks through the forest. Big fan of glitter, rainbows, and everything magic. Spends a lot of her free time with Sasquatch.

Rob
Larson

Director, Technology Operations

Responsible for the oversight of our technology operations team. Oversees the daily operations of Product Management, Development, Quality Assurance, Implementations and Purple Army Help Desk.

Experience

  • 20+ years of banking experience focused on operations and technology
  • 10 years of Agile Project Management driving billions in Technology Rollouts and system enhancements
  • Operational effectiveness driving People/Process change to increase productivity across organizations

30-Second Sound Bite

Live by the simple mantra “Nothing changes if, NOTHING CHANGES”. Family, Friends and Entertaining in that order. I can be found entertaining and traveling in my free time when I’m not getting into a new project around the house.

Krista
Litvack

Director of Professional Services

Passionate leader responsible for transformation change and staff training with a focus on strategic planning, organizational design and transformation, and people development.

Experience

  • 18+ years helping to drive people/process change. 
  • Industry experience encompasses real estate, professional services, healthcare, and legal, with 11 of those supporting the financial industry.
  • Expert in helping navigate through the waters of transformation change.
  • Successful background in consultation and facilitation to make client strategies work in complex branch change environments, update organizational designs, and improve organizational, team and leadership effectiveness.

30-Second Sound Bite

As an avid cook and baker, you can always find me in my kitchen working my way through my library of cookbooks. I love adventuring with my family, whether on international escapades or random trips across the country, celebrating my Scottish Heritage, and finding peace and balance through Barre or in a good book.