OneAZ Credit Union
The DetailsLocation: Multiple Locations, AZ
Project Type: Branch Network Transformation
Project Size: 20+ Branch Locations
The StoryLike many growing credit unions, OneAZ had an aggressive goal of doubling their assets over a five year period. New branch builds, remodels, technology to enable Universal Associates, and a complete rebrand with a new name were all in their vision for the future.
With a longstanding relationship since 2007, OneAZ turned to DBSI+CFM to help them achieve an integrated, consistent transformation across nearly every branch.
The ResultsThe partnership has yielded big results for OneAZ. Touching nearly every aspect of their branches, new branch prototypes were developed and rolled out to cater to multiple market segments including high-wealth, business members, down to transaction-heavy branch models.
DBSI’s holistic approach of bringing design, technology, and processes together have been the backbone of this project success. Every element is thought through and working together to create massive efficiencies and frictionless experiences. Continued facilities maintenance, banking equipment service, and future planning keeps all branches fresh and transformation at the top of their strategy!
“ONEAZ HAS ENJOYED A LONGSTANDING MUTUALLY BENEFICIAL PARTNERSHIP WITH DBSI. WE VALUE THEIR TRANSPARENCY IN PRICING AND COMMITMENT TO DELIVER RESULTS IN A TIMELY MANNER. THEIR PRODUCT IS BEST IN CLASS AND THE CREATIVE DESIGNERS ARE EASY TO WORK WITH. WE APPRECIATE ALL THEY DO FOR US AND LOOK FORWARD TO MANY MORE YEARS WORKING TOGETHER.”
LAURA WORZELLA | EVP, Chief Retail Sales Officer